Anime Hoodie

Expédié depuis Global (1 à 3 jours pour le traitement)

Si votre colis n'a pas été livré ou si vos informations de suivi indiquent que votre colis a été livré, mais que vous ne l'avez pas reçu, vous devez contacter le service client pour vérifier dans les 45 jours suivant la date de commande. Pour les autres commandes, produits et problèmes liés à la logistique, vous devez contacter le service client dans les 90 jours suivant la date de la commande.

Délai de livraison 7-14 jours

At seakoff, we want you to be completely satisfied with your purchase. Here is our comprehensive return and refund policy:

1. Return Period:

You have 60 days from the date of purchase to initiate a return.
2. Eligibility for Return:

Non-receipt of Goods: If you haven't received your order within the specified time frame, we will issue a refund. (Please note that we may need to verify with the carrier if the tracking shows delivery.)
Quality Issues: If you receive a product with any quality concerns, such as unclear printing, clothing contamination, or damage, we will cover the return shipping costs.
3. Return Process:

Contact our customer service team to initiate the return process, providing order details and a description of the issue.
For non-receipt situations, we will promptly process a refund. For quality issues, we will provide a return shipping label or discuss the option of resending a new package.
4. Refund Procedure:

Once we receive the returned item and confirm its eligibility for a refund, we will process the refund within a short timeframe.
Refunds will be issued using the original payment method.
5. Alternative Reshipment Option:

In cases where the return shipping cost is high, we may negotiate with you to resend a new package. If you disagree with this option, we will arrange for the carrier to pick up the return and issue an immediate refund.
Our goal is to make your shopping experience with seakoff as enjoyable as possible. If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to our dedicated customer service team. Thank you for choosing seakoff!