Welcome to Our Help & Support Center
We’re here to help! Whether you have a question about your order, need assistance with a product, or want to know more about our services, you’ll likely find the answer here. Browse our frequently asked questions below for quick solutions, or reach out to our dedicated support team for personalized help.
訂單和運輸
Why can’t I find my order when trying to track it?
If you’re unable to locate your order in our customer service system the most common reason is that an email address may not have been provided during checkout. Without it, we’re unable to send a confirmation or tracking details.
To help us assist you quickly, please provide the following information via the live chat (bottom-right corner) or email us at info@seakoff.com:
- Your full name (as used for shipping)
- Your phone number
Our team will manually locate your order and contact you within 12–24 hours. Thank you for your patience!
你在國際上發貨嗎?
我們肯定會!我們可以將產品運送到世界上大多數國家。
我的訂單從未得到我,我該怎麼辦?
希望這不會發生,但是如果這樣做,儘管我們的運輸運營商獨立工作以實現您的包裹,但我們會一起解決!
如果已被標記為交付,並且只有一天的時間緊緊!有時,攜帶者在掃描它之前掃描它。在接下來的幾個小時中保持警惕!
如果跟踪在很長的時間內尚未更新,或者自從製作以來從未進行過更新,則很可能會在運輸中丟失。我們將重新發送包裹。
收到我的訂單需要多長時間?
我們通常在1-5個工作日(週一至週五)發貨。您將在10-15個工作日(週一至週五)中收到訂單。請知道,我們正在盡最大努力迅速獲取訂單。
我該如何跟踪我的訂單?
當您的訂單發票時,您將收到一封單獨的電子郵件,為您提供跟踪號碼以跟踪您的訂單。有時,此電子郵件會被整理到垃圾郵件或促銷文件夾中,因此,如果您覺得您已經等待太久了,請務必在那裡查看。
您還可以登錄您的帳戶,然後單擊有關訂單以查看狀態。
*請注意,有時跟踪可能需要一兩天才能由運營商更新。如果看起來不動,那麼可能會在途中!
How do I track my package with my tracking number?
If you have received a tracking number, you can track your package directly on our Order Tracking Page here:
https://seakoff.com/apps/track123
Alternatively, you may also use reputable third-party tracking platforms such as:
Why haven’t I received an order confirmation email?
The most common reason is that an email address may not have been provided during checkout. Without it, we’re unable to send a confirmation or tracking details.
To help us assist you quickly, please provide the following information via the live chat (bottom-right corner) or email us at info@seakoff.com:
Your full name (as used for shipping)
Your phone number
Our team will manually locate your order and contact you within 12–24 hours. Thank you for your patience!
返回與交流
我可以交換商品嗎?
如果您的物品不合適或訂購了錯誤的顏色或樣式,則可以在購買之日起60天內將其換成。
為了符合條件,物品必須是未磨損的,未損壞和未標記的,並且在其原始包裝中。
I received a wrong or damaged item
We sincerely apologize for the inconvenience. While we carefully inspect every order before shipment, on rare occasions an error may occur or damage may happen during transit.
If you have received an incorrect or damaged product, please email us at info@seakoff.com with your order number and photos of the item. We will promptly arrange for a return, refund, or replacement based on your preference.
在什麼條件下,我可以申請退款或退貨?
在購買之日起的頭60天內,您可以立即申請退款或退貨。我們的政策涵蓋以下情況:
未收回貨物:如果您在購買後的60天內尚未收到貨物,我們將立即處理退款。請注意,如果跟踪號表示交貨,我們可能需要與承運人聯繫以進行驗證。
質量問題:如果有任何質量問題,例如不清楚的印刷,衣服污染或損壞,我們將支付退貨費用。
回報過程是什麼?
如果您需要返回產品,請按照以下步驟操作:
聯繫我們的客戶服務團隊,提供訂單信息和問題的描述。
對於非收回情況,我們將迅速處理退款。對於高質量的問題,我們將提供一個退貨標籤,或者我們可以協商以重新發送新軟件包。
如果您選擇重新安排新的軟件包但不同意,我們將安排承運人在收到後立即獲得退貨並退款。
退款將如何處理?
一旦我們收到回報並確認它符合退款標準,我們將盡快處理退款。請注意,退款將使用原始付款方式發行。
Seakoff
我們致力於提供出色的購物體驗。如果您對退款和退貨流程有任何疑問,請隨時與我們的客戶服務團隊聯繫。感謝您選擇Seakoff!
Other
How soon will I receive a reply after sending an email or message?
Please allow 12–24 hours for our team to respond. While we aim to reply as quickly as possible, this timeframe helps us accommodate different time zones and provide thorough support. Thank you for your patience—we’ll be in touch soon!
找不到您要尋找的東西?
給我們發送一封電子郵件,告訴我們發生了什麼,我們的客戶服務團隊的某人將盡快與您聯繫。確保包括您的訂單號(如果有一個)。
請給我們發送電子郵件 info@seakoff.com
Get in touch
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Customer service
info@seakoff.com
其他查詢?讓我們聊天。
請給我們發送電子郵件 shop@seakoff.com