Politique de remboursement

Return & Refund Policy

At Seakoff, we want you to shop with confidence. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept returns within 30 days after delivery.

To be eligible for a return, the item must:

  • be unused,
  • be in its original packaging,
  • have all tags attached,
  • and be accompanied by proof of purchase.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are non-returnable:

  • custom-made or personalized items,
  • clearance or final sale items,
  • gift cards,
  • intimate or personal-use items.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

3. EU 14-Day Cooling-Off Period

If you are located in the European Union, you may have the right to cancel or return your order within 14 days for any reason and without justification, subject to applicable legal exceptions.

To qualify, the item must be returned in the same condition in which you received it, unused, with tags, in its original packaging, and with proof of purchase where applicable.

This right does not apply to exempt goods under applicable law, including personalized items and certain hygiene-related products once opened.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at info@seakoff.com or via live chat on our website.

Depending on the situation, we may offer one of the following remedies:

  • a replacement item,
  • a partial refund,
  • or a full refund.

We may ask for photos or other supporting information to evaluate the issue.

5. Return Shipping Costs

  • If the return is due to a quality issue, damaged item, defect, or our shipping error, Seakoff will cover the return shipping cost.
  • If the return is for non-quality-related reasons, such as ordering the wrong size, changing your mind, or not liking the item, the customer is responsible for the return shipping cost.

Original shipping charges, if any, are generally non-refundable unless otherwise required by law or approved by us.

6. Exchanges

We do not offer direct exchanges.

If you would like a different item, size, or variation, please place a new order after your return has been approved, where applicable.

7. Return Authorization Required

Please do not send any item back without contacting us first.

All returns must be authorized by Seakoff in advance. Unauthorized returns may be refused or may not be eligible for refund.

To request a return, please contact us at:

8. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 1–3 business days.

Please note that your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.

9. Refund Without Return

In certain cases, we may offer a refund without requiring the item to be returned.

This may apply in situations such as:

  • the item arrived severely damaged,
  • the order was not delivered,
  • and the issue was not caused by an incorrect address provided by the customer.

Seakoff reserves the right to determine whether a refund without return is appropriate based on the circumstances and available evidence.

10. Refused or Undeliverable Packages

If a package is refused by the customer or cannot be delivered due to customer-related reasons, including an incorrect or incomplete shipping address, the customer may not be eligible for a full refund.

Any return shipping fees, disposal fees, handling fees, or original shipping charges incurred may be deducted from the refund amount.

11. Lost Shipment Assistance

If your order appears lost in transit, please contact us promptly. We will help initiate a carrier investigation where appropriate.

Please note that refunds or replacements for lost shipments are subject to carrier confirmation, claim review, and the specific circumstances of the order.

12. Fraud Prevention and Abuse

To protect our customers and business, Seakoff reserves the right to:

  • refuse returns or refunds,
  • deny claims,
  • request additional information,
  • and take other appropriate action

if we identify suspected fraud, abuse, repeated unreasonable claims, or other bad-faith activity.

13.Personalized Item Return & Refund Policy

  • Final Sale & No General Returns: Because personalized products are made exclusively for you, they cannot be resold. Therefore, we do not accept returns or exchanges for subjective reasons (e.g., change of mind).
  • No Order Modifications: Once your order is placed, it is immediately sent to our production team. For this reason, we cannot accept any modifications or cancellations after checkout. Please double-check your spelling and custom details before completing your purchase. We are not responsible for typos or misspellings entered by the customer.
  • 30-Day Quality Guarantee: Shop with confidence! If your customized item arrives damaged, defective, or if we made an error in the customization process, please contact us within 30 days after delivery with photo evidence.
  • Resolutions & Refunds: For valid quality issues or operational mistakes on our side, we will immediately arrange a free replacement or process a full refund. Approved refunds will be credited back to your original payment method within 1–3 business days.

14. Contact Us

If you have any questions about returns or refunds, please contact us: