We ship to most countries and regions worldwide. If shipping is not available to your region, you will not be able to complete checkout.

Orders are typically processed within 1–3 business days. Processing time is separate from shipping time. Orders are not processed, shipped, or delivered on weekends or public holidays.

Estimated standard shipping times:

• USA & Canada: 7–15 business days
• Germany & UK: 5–12 business days
• Europe: 7–15 business days
• Asia Pacific: 8–15 business days
• Australia: 8–15 business days

These delivery times are estimates only and are not guaranteed.

Yes. We offer express shipping for an additional USD $5. Express shipping is generally around 4 business days faster than standard shipping, depending on destination and local carrier operations.

Example: USA & Canada express shipping is typically 3–11 business days.

Shipping fees are calculated based on the delivery destination and will be shown at checkout before payment is completed.

Yes. Once your order has been shipped, a tracking number will be sent to the email address used at checkout. Please allow approximately 24–48 hours for the first tracking update to appear.

All applicable duties and taxes are included in the product price where applicable. Under normal circumstances, customers are not expected to pay additional import charges upon delivery.

Yes, we allow order modifications within 24 hours of placing the order. Shipping addresses may also be updated before the order is shipped.

If you need to make a change, please contact us as soon as possible. Once an order has been shipped, we may no longer be able to modify or cancel it.

Customers are responsible for providing accurate and complete shipping information at checkout. If the package cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or repeated failed delivery attempts, the customer may be responsible for any resulting loss or additional fees.

We accept returns within 14 days after delivery.

To be eligible for a return, the item must:

• Be unused
• Be in its original packaging
• Have all tags attached
• Be accompanied by proof of purchase

Returns that do not meet these conditions may not be accepted.

The following items are non-returnable:

• Custom-made or personalized items
• Clearance or final sale items
• Gift cards
• Intimate or personal-use items

Yes. If you are located in the European Union, you may have the right to cancel or return your order within 14 days for any reason and without justification, subject to applicable legal exceptions.

To qualify, the item must be returned unused, with tags, in its original packaging, and with proof of purchase where applicable.

If the return is due to a quality issue, defect, damage, or our shipping error, we will cover the return shipping cost.

If the return is for non-quality-related reasons, such as ordering the wrong size, changing your mind, or not liking the item, the customer is responsible for the return shipping cost.

We do not offer direct exchanges. If you would like a different item, size, or variation, please place a new order after your return has been approved, where applicable.

Yes. Please do not send any item back without contacting us first. All returns must be authorized in advance. Unauthorized returns may be refused or may not be eligible for a refund.

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Please contact us as soon as possible at info@seakoff.com or via live chat on our website.

Depending on the situation, we may offer:

• A replacement item
• A partial refund
• A full refund

We may ask for photos or other supporting information to evaluate the issue.

Please first do the following:

• Check the shipping address in your order
• Contact the shipping carrier using your tracking number
• Check with household members, neighbors, building management, or mailroom staff

If the issue is still unresolved, contact us and we will do our best to assist you.

If your shipment appears to be lost, please contact us as soon as possible. We will assist with the carrier investigation where appropriate.

Refunds or replacements for lost shipments are subject to carrier confirmation, claim review, and the specific circumstances of the order.

In certain cases, yes. We may offer a refund without requiring the item to be returned.

This may apply when:

• The item arrived severely damaged
• The order was not delivered
• The issue was not caused by an incorrect address provided by the customer

We reserve the right to determine whether this resolution is appropriate based on the circumstances and available evidence.