Welcome to Our Help & Support Center
We’re here to help! Whether you have a question about your order, need assistance with a product, or want to know more about our services, you’ll likely find the answer here. Browse our frequently asked questions below for quick solutions, or reach out to our dedicated support team for personalized help.
Order & Shipping
Why can’t I find my order when trying to track it?
If you’re unable to locate your order in our customer service system the most common reason is that an email address may not have been provided during checkout. Without it, we’re unable to send a confirmation or tracking details.
To help us assist you quickly, please provide the following information via the live chat (bottom-right corner) or email us at info@seakoff.com:
- Your full name (as used for shipping)
- Your phone number
Our team will manually locate your order and contact you within 12–24 hours. Thank you for your patience!
Do you ship to my country?
Yes! We offer international shipping to most countries around the world. In fact, if you're able to complete checkout and place an order, that means we definitely deliver to your location. For the limited number of destinations we currently don't serve, our system automatically restricts order placement—so you'll know immediately if shipping is available to your country.
My order never got to me, what do I do?
You can check your order status by logging into your account or using your order number and email address via the "Chat" button in the bottom-right corner.
- If your order is still Processing, it has not yet been shipped. Please allow some time for dispatch. If it remains in this status for more than a week, the item may be out of stock. You can contact us to inquire about a restock date or request a full refund if you prefer not to wait.
- If your order is marked as Shipped, a tracking number and tracking page link will be displayed, and will also be emailed to you. Use these details to monitor your package’s location and estimated delivery date. If tracking information does not update for an extended period, please contact us promptly for assistance.
How long will it take to receive my order?
We typically process and ship orders within 1-5 business days (Monday-Friday). Once shipped, you can expect to receive your order within 5-12 business days to most countries. Please note that we are working diligently to ensure all orders are processed and dispatched in a timely manner.
How do I track my order?
Once your order has been shipped, you will receive a separate email containing your tracking number to monitor your delivery. Occasionally, this email may be filtered into your spam or promotions folder, so if it seems to be taking longer than expected, please be sure to check there.
If you did not receive the tracking email, it’s possible that no email address was provided during checkout. In that case, please contact our customer service team. Provide your full name and phone number, and we will manually look up your order and associate an email address with it for future updates.
You can also log into your account and click on the relevant order to check its status, or use the customer service feature in the lower-right corner to get tracking assistance.
Please note: Carrier systems may occasionally take a day or two to update tracking information. If your order appears unchanged, it may already be on its way!
How do I track my package with my tracking number?
If you have received a tracking number, you can track your package directly on our Order Tracking Page here:
https://seakoff.com/apps/track123
Alternatively, you may also use reputable third-party tracking platforms such as:
Why haven’t I received an order confirmation email?
The most common reason is that an email address may not have been provided during checkout. Without it, we’re unable to send a confirmation or tracking details.
To help us assist you quickly, please provide the following information via the live chat (bottom-right corner) or email us at info@seakoff.com:
Your full name (as used for shipping)
Your phone number
Our team will manually locate your order and contact you within 12–24 hours. Thank you for your patience!
Return & Exchanges
Can I exchange an item?
If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 30 days from the date of purchase.
To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.
I received a wrong or damaged item
We sincerely apologize for the inconvenience. While we carefully inspect every order before shipment, on rare occasions an error may occur or damage may happen during transit.
If you have received an incorrect or damaged product, please email us at info@seakoff.com with your order number and photos of the item. We will promptly arrange for a return, refund, or replacement based on your preference.
Under what conditions can I apply for a refund or return?
Within the first 45 days from the date of purchase, you can immediately apply for a refund or return. Our policy covers the following situations:
Non-receipt of Goods: If you haven't received the goods within 45 days of purchase, we will promptly process a refund. Please note that if the tracking number indicates delivery, we may need to contact the carrier for verification.
Quality Issues: In case of any quality issues such as unclear printing, clothing contamination, or damage, we will cover the return shipping costs.
What is the return process?
If you need to return a product, please follow these steps:
Contact our customer service team or email us at info@seakoff.com with your order information and a description of the issue. If the issue is related to product quality, please provide a photo for verification.
For cases where the item was not received, we will process a refund immediately. For quality-related issues, we will either provide a return shipping label, arrange a reshipment, or offer a partial refund based on discussion.
If you choose to return the item, we will send you a return label and arrange a carrier pickup. A refund will be issued promptly upon receipt of the returned product.
How will the refund be processed?
Upon receiving the returned item and verifying that it meets the refund conditions, we will process the refund as quickly as possible. If a partial refund is agreed upon without requiring a return, the refund will be issued within one hour. Please note that all refunds will be credited back through the original payment method.
Seakoff
We are committed to providing an excellent shopping experience. If you have any questions about the refund and return process, feel free to contact our customer service team. Thank you for choosing seakoff!
Other
How soon will I receive a reply after sending an email or message?
Please allow 12–24 hours for our team to respond. While we aim to reply as quickly as possible, this timeframe helps us accommodate different time zones and provide thorough support. Thank you for your patience—we’ll be in touch soon!
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@seakoff.com
Get in touch
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Customer service
info@seakoff.com
Other inquiries? Let's chat.
Please email us at info@seakoff.com
