SPYxFAMILY Brooch

Delivery Guarantee:

We understand that the timely delivery of your purchases is important to you, and we are committed to providing a reliable and hassle-free delivery service. We guarantee that all orders will be processed and shipped within 3 business days of purchase. Our estimated delivery time is between 7–15 days, depending on your location and the availability of our shipping partners.

USA & Canada	10-15 business days
Germany & UK	5-12 business days
Europe	7-15 business days
Asia Pacific	8-15 business days
Australia	8-15 business days

Delivery Process:

As soon as your order is processed and shipped, you will receive an email confirmation with your tracking information. You can use this information to track the progress of your delivery online, and we will also keep you updated on any changes to the delivery schedule. If you have any questions or concerns about the delivery of your purchase, please don't hesitate to contact our customer service team for assistance.

We stand behind our delivery guarantee and are committed to ensuring that your purchase arrives on time and in perfect condition. We appreciate your business and look forward to serving you in the future.

At seakoff, we want you to be completely satisfied with your purchase. Here is our comprehensive return and refund policy:

1. Return Period:

You have 30 days from the date of purchase to initiate a return.
2. Eligibility for Return:

Non-receipt of Goods: If you haven't received your order within the specified time frame, we will issue a refund. (Please note that we may need to verify with the carrier if the tracking shows delivery.)
Quality Issues: If you receive a product with any quality concerns, such as unclear printing, clothing contamination, or damage, we will cover the return shipping costs.
3. Return Process:

Contact our customer service team to initiate the return process, providing order details and a description of the issue.
For non-receipt situations, we will promptly process a refund. For quality issues, we will provide a return shipping label or discuss the option of resending a new package.
4. Refund Procedure:

Once we receive the returned item and confirm its eligibility for a refund, we will process the refund within a short timeframe.
Refunds will be issued using the original payment method.
5. Alternative Reshipment Option:

In cases where the return shipping cost is high, we may negotiate with you to resend a new package. If you disagree with this option, we will arrange for the carrier to pick up the return and issue an immediate refund.
Our goal is to make your shopping experience with seakoff as enjoyable as possible. If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to our dedicated customer service team. Thank you for choosing seakoff!